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  • Mood: Wow!
  • Playing: Incendia
I had Incendia on my laptop.  When to create a PDF of the online help.  When Adobe Acrobat reader tried to open the PDF, it told me of a new update.  I installed it.  Incendia hasn't worked since.  I re-formated my hard drive, reloaded windows and Incendia.  It loaded right up.  I then installed Firefox, Adobe Flash, and Adobe Acrobat.  Incendia has refused to work since.  I had Incendia on an old P1 desktop running XP and was using it to render some parameters.  Everything worked fine until about about an hour ago.  Incendia wouldn't load.  I rebooted.  What greeted me when the system came back up?  A message box from Adobe to install the freshly downloaded update to Adobe Acrobat.  

Anyone else seeing a trend here?  If you want to keep Incendia working, I'd delete Adobe Acrobat Reader and find an alternative.  Maybe something like Foxit (www.download.com/Foxit-PDF-Rea…).  Now I am off to re-load windows and see if it fixes anything. :(
D.

UPDATE: On the XP machine, I un-installed Acrobat Reader, re-installed Incendia, and it works again!  Now if I can nly get it working on the faster machine....

2nd Update: I removed Acrobat from my laptop and Incendia still would not run.  I re-installed it.  Still no go.  I "repaired" Vista with my install CD.  Nothing.  I then re-formatted my drive (2nd time this weekend) and re-installed all my software - Incendia last of all and with something other than Acrobat.  It worked...kinda.  No flickering, but lots of screen updates.  I was able to get out the two pieces I just posted before I shut the program down to do something else.  Guess what won't re-start.  :(

I've added an additional update on this problem here (djeaton3162.deviantart.com/jou…).  I'd like to get your input here (tinyurl.com/59wm4k).
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:iconrimete:
rimete Featured By Owner Jun 30, 2008   General Artist
Well, I wish I had the program (love debugging) and have enough comps not to worry about reinstall issues.
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:icondjeaton3162:
djeaton3162 Featured By Owner Jul 1, 2008  Hobbyist Digital Artist
I'd be glad to share the links, but have asked Aexion for permission first.
D.
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:iconrimete:
rimete Featured By Owner Jul 1, 2008   General Artist
I left a comment before to Aexion, but I'll note him. Thanks!
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:iconwcsallysally:
WCSallySally Featured By Owner Jun 30, 2008
Adobe is moving PS from CoCo to Carbon (I think :P) and I do not know what may be going on with Reader.
I tried to download a trial copy of PS and was told there were issues and downloads were currently not offered.

I know A. Reader flummoxes my system too, and you have to watch particularly the "Common Files" section. If your uninstall left things there you may have to clean them out. Adobe signs all their drivers so that helps.

I have Common Files Residents which reinstall every time and have to be hand cleaned (please wait while MS creates a XX database .. remember those old days?).

Adobe gets additional grief from this action, and the resulting mess is a long process --of weeding the garden as it were. Yet I have to have Adobe Reader for some things, so I weed.

Your software folks over on Source Forge might be able to shed some light on this!

Web 2.0 is another item which does this crazy involuted damage to my PC happiness.

My problem is very old ('97), but it was very pervasive.

Good luck with this.
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:iconzweezwyy:
zweeZwyy Featured By Owner Jun 30, 2008
:omg: Herses 4 cursors. What a saga.

Is it Incendia, Adobe, Vista or ??? Or are you still trying to find out source prob :sherlock:

Thanks for the headsup. Was just about to try Incendia, so I'll wait until you clarify situation. :thanks:
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 30, 2008  Hobbyist Digital Artist
Still trying. I just installed a fresh install of Vista Ultimate and Incendia would not run at all. Not even once.
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:iconbaba49:
baba49 Featured By Owner Jun 30, 2008  Hobbyist Digital Artist
Thank you so much for the warning Daniel. I keep my hands from it for the time being. I can't risque a crash now. I hope you get everything sorted out for you without to much hassle.
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 30, 2008  Hobbyist Digital Artist
I have plenty of time to deal with crashes and OS re-loads and such. I think I've done 7 this week. I'm going for the "most dedicated beta tester" award. If I can't get recognized for my art, maybe I can for my persistence. LOL Right now, I am going to install XP as a dual boot, turn off all networking and stuff on it so no updates or anything will ever be done, and then install Incendia on it. If it eventually crashes there, we will know that it isn't something else causing problems.
D.
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:iconbaba49:
baba49 Featured By Owner Jun 30, 2008  Hobbyist Digital Artist
I admire you for your determination to solve this riddle. I get gray hair or even risque to turn bald when I have to make a re-install. This is the reason why I still havn't bought a more powerfull pc.
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 30, 2008  Hobbyist Digital Artist
I'm a glutton for punishment, I guess. That is why developers like having me beta test stuff. If I really like the product (or developer), there isn't much I won't do to help make it the best product possible.
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:iconbaba49:
baba49 Featured By Owner Jun 30, 2008  Hobbyist Digital Artist
You make art, you develop scripts, you test programs, you make webpages etc. etc. you are the perfect all rounder and with your pc knowledge the most welcomed beta tester for any developer and because you are kind hearted you can't escape ... I hope that you get at least some satisfaction out of your doings when a program starts to work well :D
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:iconamorinaashton:
AmorinaAshton Featured By Owner Jun 29, 2008   Digital Artist
in the error message i get theres mention of this ntdll.dll if that helps any?
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:iconamorinaashton:
AmorinaAshton Featured By Owner Jun 29, 2008   Digital Artist
Oh noooo :-( just woke up, turned on the computer, wanted to render and nothing :-( Incendia wont start :crying: Im on windows XP and have the adobe reader but also dont use it or havent done in weeks anyway, got no request for updates of anything last time incendia was running, it just wont start anymore :-(
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 29, 2008  Hobbyist Digital Artist
My XP system stopped working again as well. I'm on my 5th attempt to get a OS and Incendia combo on my laptop to work. Aren't betas fun! LOL
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:iconfracfx:
FracFx Featured By Owner Jun 29, 2008  Hobbyist Digital Artist
luckily for me Aexion, the guy who was giving out the download link in reply to a note has never responded ('net problems, I know). It gives me a chance to see what all the beta testers go through without having it happen to me. Hope you get it solved, good luck!
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:iconlive2b:
live2b Featured By Owner Jun 29, 2008
Did you clean the registry after uninstalling Adobe? If you have an earlier version of Adobe perhaps that would work. I never use Adobe, although I do have it installed on my machine. I am now afraid to look to see what version it is. BTW........I am using Incendia beta1. The editors do not work. I have XP SP2 and single processor. I downloaded the version for XP single processor. Is there any chance you could shed some light on this. I have noted Aexion about this. Thanks for any help you can give me.
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 29, 2008  Hobbyist Digital Artist
Don't know what the issue is. I didn't "clean the registry", but I'm having the issue again on my laptop even though I didn't install Acrobat on this fresh system. It did however download and install some Windows updates. Sure wish I knew what DLLs this thing used so that I could make a local copy of them in case something is getting trashed.

As far as editors not working, they work on my XP single-processor version. When Aexion gets moved this weekend and internet connectivity on Monday, something tells me that he will be able to handle a lot of these questions much faster.
D.
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:iconwcsallysally:
WCSallySally Featured By Owner Jun 30, 2008
Grab this free utility! ..Sysinternals
[link]
Top right side, called Process Explorer. How did you ever live without it.

Double clicking on any one process gives you an excellent look at what is going on inside the program.

Strings and Threads tabs show you more than you ever suspected was going on!!

When you launch Incendia it will show you if anything else also launches.

Or if bad drivers are embedding in the launch of Incendia.

I just love this tool, it is open on my desktop all the time. I also always have "Hijack This" from Trend Micro .. it will give you many running processes and let you remove any you choose (don't fuss with the windsock).

BHO's are not generally good friends of your PC.

Hope this helps.

```````````````
If you are having the issue I noted it is essential to clean your registry. (It is the only way I can run certain programs -- Adobe among them.)

My knowledge is all just from my machine, but if you do not normally do this, you need to have someone who is registry knowledgeable help you a bit .. it is mind boggeling .. the registry is!

Common Files .. check those common files, in the directory and the registry.

I don't think that NTDLL.dll is "a real" dll ... but you can look it up, or if it is running, check it!
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:iconlive2b:
live2b Featured By Owner Jun 29, 2008
I looked in Add & Remove programs and my version of Adobe Reader is 7.0.9 plus I have Adobe Flash Player plugin. Now I remember Aexion saying that the flash screen didn't work in Vista version, but that the program should still work. I have had no issues with Adobe, but then I never use it either.
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 29, 2008  Hobbyist Digital Artist
"Flash Screen" or "Splash Screen"? The vista version I have is not supposed to have the "splash" screen, but I don't remember hearing anything about "flash"
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:iconlive2b:
live2b Featured By Owner Jun 29, 2008
My bad :iconomfgplz: it is splash screen!!
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 29, 2008  Hobbyist Digital Artist
The weird thing was that I was getting a splash screeen (even though I shouldn't have) on the subsequent attempts that failed. Maybe that was part of the problem...
D.
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:iconlive2b:
live2b Featured By Owner Jun 29, 2008
Aexion will certainly have to put his thinking cap on when he gets back!! LOL
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:iconjenndixonphotography:
I've used Acrobat, Flash, and other such programs with Incendia installed without incident, but I will keep my eye on things. Thanks for the head's up!
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 29, 2008  Hobbyist Digital Artist
I had to. But there is something about software installs and/or a reboot that is an issue.
D.
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:iconrozrr:
Rozrr Featured By Owner Jun 29, 2008  Professional Digital Artist
Maybe that's why my XP system crashed yesterday. I will have to reformat. All I did was open an Adobe file and then try to install a program...
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:iconmonochromatic-stains:
My Adobe Reader is in fine working order, even with the errors that pop up...i dun need the update. :)
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 28, 2008  Hobbyist Digital Artist
It never even installed the update on the XP machine...just downloaded it and prompted me to install it.
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:iconwcsallysally:
WCSallySally Featured By Owner Jun 30, 2008
Turn off your auto downloads, and make them "request" to come to your machine.
Bogus Downloads are a miserable pain in the OS. You may have to do this to all your programs. A stitch in time, think of it that way.
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 30, 2008  Hobbyist Digital Artist
I thought of that as well. Even had the network cable unplugged during the XP install and afterwards and it still bombed on me. I just installed a fresh copy of Vista Ultimate. As soon as the install finished, I installed Incendia. It wouldn't even launch the first time.
D.
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:iconwcsallysally:
WCSallySally Featured By Owner Jul 2, 2008
I just lost the functionality of the entire security suite. And the only work around was a tedious registry sweep, an XP repair, and a reinstall. Now all good, however.

There is a new old bug going around! They named it 911 this time.

If you want -- note me and I will send my mail addy and then some reg keys to check.
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:iconrcpage:
RCPage Featured By Owner Jun 28, 2008
Hmmm...such is the life of a beta tester! Thanks for the warning...:D
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:iconxero-sama:
xero-sama Featured By Owner Jun 28, 2008  Professional Digital Artist
I have all Adobe products MINUS Internet Explorer Flash Player installed. No problems here :)
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:icondjeaton3162:
djeaton3162 Featured By Owner Jun 28, 2008  Hobbyist Digital Artist
My brother was unable to duplicate this on his laptop as well, but I don't think it is coincidence that it has happened three times on two different machines here. Makes me wonder if some DLL is getting stomped on or something.
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:iconrimete:
rimete Featured By Owner Jun 29, 2008   General Artist
Acrobat has been a souce of many malicious entry points, primarily on emailed PDF's but Adobe issued the security fixes and updates. So who knows what the problem is that they are attempting to address but that was one.

It might have some relation although it doesn't really make sense, but if it happened on two machines (I'm guessing that as far OS Updates - close to the same) who knows.
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June 29, 2008
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